Privacy Policy

To provide an online gambling service, MD88 Casino may handle information that identifies you or relates to your use of the website. The information collected depends on the services you use, the actions you take and the checks that may be required before or during account activity. We aim to collect information that is relevant to operating the service, meeting legal responsibilities and providing support.

Account and personal details

This may include your name, date of birth, contact details, login information, account preferences, responsible gambling settings and information you provide when registering or updating your account. We may also keep records of communications with you, including messages sent to customer support and information provided when you ask for help.

Verification information

Where identity, age, location or account checks are required, we may request verification information and supporting documents. This can include identity documents, proof of details, information about the source or ownership of funds and records of checks carried out to help prevent fraud, impersonation, money laundering and other prohibited activity. Verification information should be provided only through the channels made available for that purpose.

Payment and transaction records

We may process records relating to deposits, withdrawals, wagering, winnings, account balances and other transactions. Payment information may be handled by payment service providers or other parties involved in processing a transaction. We may receive information needed to confirm a payment, but full payment details may be processed directly by the relevant provider rather than stored by the casino site.

Device, technical and usage data

When you use the website, we may receive technical information such as your IP address, browser type, operating system, device characteristics, approximate location, pages viewed, access times, language settings and interactions with the site. We may also collect information about how you navigate the website, including error reports and security events.

Personal information is used for purposes connected with providing, securing and improving the casino service. We do not use information for unrelated purposes without an appropriate reason or, where required, your permission.

• To create, maintain and administer your player account.
• To confirm your identity, age and account details where checks are required.
• To process deposits, withdrawals, transactions and account instructions.
• To monitor activity and carry out security, anti-fraud and responsible gambling checks.
• To investigate suspicious, unauthorised or prohibited activity and protect the website, players and service providers.
• To provide customer support, respond to questions and resolve complaints or technical issues.
• To communicate with you about your account, service notices, security matters and other necessary information.
• To send marketing communications where permitted and where you have provided the relevant consent or preference.
• To understand website usage, test features, improve performance and develop a more reliable service.
• To meet applicable legal, regulatory, accounting and record-keeping obligations.

Some information may be combined with information from payment providers, verification services, fraud-prevention services, technology providers or other organisations that help operate the website. These parties should receive only the information needed for their approved function, subject to their own legal and privacy obligations.

We may also use aggregated or de-identified information for analysis and service improvement. Information used in this form is intended not to identify an individual player directly.

MD88 Casino may use cookies and similar technologies to keep the website working, remember selected settings, support account functions, improve security and understand how visitors use the site. Cookies are small files or identifiers stored on your device or accessed by your browser. Some may be necessary for core features, while others may help with performance, analytics or communication preferences.

Cookies may allow the website to recognise a returning browser, maintain a secure session, remember preferences and identify unusual activity. Information collected through cookies may include device details, pages visited, session times and interactions with website features. Where a third party provides an analytics, security or payment function, that provider may use its own technology in connection with the service.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block all cookies or receive a notification before a cookie is stored. If you disable cookies, some account, security or website functions may not operate as intended. Browser settings do not necessarily remove information already collected or change other communications preferences, so additional steps may be needed for those requests.

Information may be shared when necessary to operate the website, provide a requested service, protect players or meet a legal obligation. Possible recipients include payment processors, identity and verification providers, fraud-prevention services, technology and hosting providers, customer support partners, professional advisers and relevant authorities where disclosure is required or permitted. We do not share personal information for purposes unrelated to the service without an appropriate basis.

Service providers that handle information on behalf of the website may be required to use it only for agreed services and to apply suitable safeguards. Depending on the provider and the service involved, information may be processed in Australia or another country. Where information is handled across borders, reasonable steps are taken to support its protection and to use providers that are expected to handle it securely.

We use administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication, monitoring, secure transmission and procedures for managing security incidents. No website, device or online transmission can be guaranteed to be completely secure, so you should use a unique password, keep login details confidential and contact support if you believe your account has been compromised.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in line with applicable obligations.

If a security incident affects personal information, appropriate steps may be taken to contain the incident, assess the potential impact, improve safeguards and provide notifications where required.

You may contact us with questions about this Privacy Policy or request information about how your personal data is handled. Where applicable, you may ask to access the personal information held about you, correct information that is inaccurate or incomplete, request deletion of your data, or withdraw consent to marketing communications.

To exercise these choices, email support@md88casino.best. Please describe your request clearly and provide enough information for us to locate the relevant account or records. We may need to verify your identity before completing a request, particularly where the request concerns account access, identity documents, payment records or other sensitive information.

• Access: ask for a copy or summary of personal information held about you, subject to applicable exceptions.
• Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where appropriate.
• Deletion: request removal of personal information that is no longer needed or where deletion is otherwise available.
• Marketing consent: withdraw consent or update your marketing preference at any time. You can also use an unsubscribe option included in a marketing message where one is provided.

A request may be limited or declined where fulfilling it would affect another person's privacy, compromise security, interfere with fraud or responsible gambling checks, or conflict with a legal record-keeping requirement. If information must be retained, we will generally keep it protected and use it only for the relevant purpose. Closing an account does not automatically remove records that must be retained.

We may update this Privacy Policy from time to time to reflect changes to the website, technology, services or legal requirements. The updated version will apply from the date it is made available on the website. You should review this page periodically to remain informed about how information is handled.